Lawsuit Says Blue Link Decreases the Vehicle’s Value

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#infotainment #technology #lawsuit

Hyundai is being sued for permanently disabling Blue Link systems if a subscription has been inactive for more than one year. The plaintiff claims on or about January 7, 2015, Hyundai notified owners of its Blue Link vehicles whose Blue Link subscriptions had been inactive for more than one year. Hyundai told owners, “If you do not reactivate your Blue Link services by January 28, 2015, your current Blue Link system in your vehicle will be permanently disabled.

Except, permanent didn’t mean forever if you’re willing to pony up the cash. The Blue Link handbook mentioned that disconnected services could be easily restored for a “nominal reconnection fee.” They just didn’t say what it was.

Hyundai told owners the service could be reactivated, but the hardware would need to be changed and installed by a Hyundai dealer. The automaker said the job would cost a minimum of $500 to replace the Blue Link unit in addition to the new subscription fees.

Nothing says we value you as customers like some good, ole-fashioned extortion.

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Blue Link is Not As Standard as Advertised

Messages that self-destruct and dastardly extortion – it all sounds like the plot to Mission Impossible, right? But it’s actually the story of Hyundai’s Blue Link systems. Pay up, or it’ll blow up ... or at least shut off.

Superimposed red radiation sign over a Blue Link infotainment screen.

Related Hyundai Generations

At least one model year in these 12 generations have a relationship to this story.

We track this because a generation is just a group of model years where very little changes from year-to-year. Chances are owners throughout these generation will want to know about this news. Click on a generation for more information.

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